REVIEW DRAFT · 21 September 2026 · Not yet in force
Terms & conditions
Who we are
Ivana Kotikova, trading as ChocoBerries
Business name registration (CRO/RBN): 766961
2 Rose Lane, Ballinacurra
Midleton, Co. Cork
P25 XR29, Ireland
Email: ivka9981@yahoo.ie
Owner review: add the business telephone number and confirm the order acceptance, payment, cancellation and delivery procedures below before publication.
Online payments and enquiries
Classic and occasion boxes can be paid for through Stripe checkout. The displayed price covers the box. Collection in Midleton is free. Delivery is available only in Midleton and surrounding areas within 20 km. You may request delivery in the website order form and enter your address in the order details; the box payment does not include a delivery charge or guarantee delivery availability. Ivana confirms delivery availability, its separate charge and the requested date personally. First complete the website order form with your contact details, preferred date, chocolate choice, personalisation and questions. These details are saved before you continue to Stripe; submitting the form is not proof of payment. If the requested order cannot be fulfilled and you do not accept an alternative, payments for the unfulfilled order are refunded. Delivery and bespoke extras require a separate individual quote and your agreement before any additional charge.
The separate enquiry form prepares a message; submitting that form does not place an order, reserve a date or take payment. Before you commit, ChocoBerries will provide a written order summary stating the products, quantity or size, decoration, ingredients and applicable allergen information, agreed date, collection or delivery arrangements, total price and payment requirements. Check these details and tell us about any errors.
Proposed acceptance process: a binding order is formed when you accept that written summary and ChocoBerries sends written acceptance. Any payment deadline or deposit must be explained before you agree. An automated enquiry acknowledgement is not order acceptance. Keep the confirmation and the version of these terms supplied with it.
Products, prices and substitutions
Prices are in euro. Before acceptance, the written summary must state the total payable including any applicable taxes, delivery and agreed extras. “Price on request” products need an individual quote. Delivery estimates do not reserve a delivery slot. An obvious pricing error will be explained before acceptance; an accepted order will not be increased without your agreement.
Photographs illustrate designs. Natural fruit and handmade decoration can vary, but the agreed description, quantity and quality still apply. A material change to ingredients, allergens, size or design requires your agreement before fulfilment. If we cannot provide the agreed product and you do not accept an alternative, we will refund payments for the unfulfilled order.
Allergens and safe handling
Read the allergen and food-care information and the declaration for your exact selection before accepting an order. A flavour name or photograph is not an allergen declaration. Do not assume dark chocolate is milk-free or that any product is suitable for a particular allergy. If suitability cannot be confirmed, do not proceed with that selection. This does not remove our responsibility to supply accurate information and safe food.
Collection and delivery
Collection is by arrangement in Midleton. Delivery dates, the address, any charge and handover arrangements are agreed in writing. Tell us promptly if the recipient or address changes. We remain responsible for the goods until you, or a person you nominate other than the carrier, takes physical possession. If a delivery cannot be completed, contact us to agree a safe next step; no automatic redelivery charge or loss of all payment is imposed by these terms.
If we cannot meet an agreed date, we will contact you. Your statutory rights concerning late or failed delivery remain available, including cancellation where the law allows. Follow the supplied storage and use-by instructions after handover.
Changes, cancellation and refunds
Contact us promptly to request a change or cancellation. The statutory cooling-off right does not apply to goods liable to deteriorate or expire rapidly, or goods made to your specifications or clearly personalised, where those exceptions apply. This is not a blanket “no refunds” policy. We will identify the applicable exception before your order is accepted. If an item is not exempt, the applicable statutory cancellation information and form must be provided before purchase.
Outside a statutory cancellation right, any cancellation charge must have been clearly agreed in advance and be fair and proportionate. These terms do not create a non-refundable deposit. Where ChocoBerries cancels an unfulfilled order, the amount paid for it will be refunded.
Problems and complaints
Email ivka9981@yahoo.ie with your order reference and a description of the problem. Photographs can help if safely available, but are not an absolute condition of your rights. Tell us promptly about a food-safety concern and do not consume food you suspect is unsafe. There is no arbitrary 24-hour deadline removing statutory rights.
Goods must meet the requirements of Irish consumer law. Depending on the circumstances you may be entitled to replacement, a price reduction or a refund. Nothing here excludes liability for unsafe food, negligence causing death or personal injury, fraud, or any liability or consumer right that cannot legally be excluded.
Applicable law and changes
Irish law applies, without depriving consumers of mandatory protections or court rights that otherwise apply. Changes to these terms apply to future orders; they do not rewrite an accepted order. These terms do not require you to give up statutory remedies or agree to compulsory arbitration.